Stay far away from Clear Internet Service
Listen the situation with Clear Internet Service is very simple: The software they are using to keep people within a certain speed is malfunctioning. You will NEVER get 4G speeds with Clear. Stay far away from this sham of a company.
What really galls me about Clear is how they act like people don’t call them all day long saying WTF is this dial up modem speed you give me in this crap device?
Then after I was told I would get a full refund, I didn’t get a full refund.
Well I had to pull out all the stops to get this remaining $18. I mean these people are scammy beyond belief.
Sprint 4G service is from Clear – make sure you don’t use them either. When you see WiMAX you know “Clear” and stay far away! What you don’t see is how I wait like 3 minutes for every single response from the guy.
Hello Rob. Please wait while we find a CLEAR specialist to help you.
Your question is: I canceled service and was told I would receive a full 100% refund, but I didn’t get a full refundAll agents are currently busy. Please stand by.An agent will be with you in a moment. Thank you for your patience.The next available Agent will be with you in a moment.All agents are currently busy. Please stand by.You have been connected to Larry H.Larry H: Hi, my name is Larry. Thank you for chatting with Clear! I will be more than happy to help you today.Larry H: So that I may assist you, may I please get the 10 digit phone number associated with the account?Rob: 646Larry H: ThanksLarry H: As a security measure for this account, can you please verify your mother’s middle name?Rob: maryLarry H: Great! Thank you. Can you give me a moment while I bring up that account?Larry H: I understand that you have a question about the amount you received back after canceling. Is this correct?Rob: yesLarry H: okayRob: I was going to try to upgrade the service and received additional equipment and sent everything back within a few daysRob: I asked for and was told that I would get a full refund. I live 1 block in the middle of 2 towers and could not get useable serviceLarry H: I understand. Can you give me a moment to review the account?Rob: okLarry H: ThanksLarry H: How much did you get refunded to your card?Rob: 15.79Larry H: And how much were you expecting?Rob: 34.59Larry H: You were still charged for the usage while you did have the service.Rob: Clear offers a 30 day money back guarantee, which I was within.Rob: I was told that the service problems may have been becuase of the device I was using so I accepted another device, but it made no difference.Rob: There is no usage clause in the money back guaranteeLarry H: We still have to charge for significant usage which you had. You transferred over 10 gb of data between 02/10 and 03/09.Rob: Doesn’t matterLarry H: Yes sir, it does. There is a clause that stipulates that we have the right to charge for significant usage during the trial period.Rob: I’m sorry but the whole point of the return was that you couldn’t provide data throughput above 1mbpsLarry H: The Free trial means that you are not subject to Fees for ending your contract early or for restocking feesRob: The return policy allows me to return the item for a full refund. The first month of service was free, on top of thatRob: Listen you get these calls all day long, just refund the balanceRob: You can also see that the usage was within the first few days then there was almost zero usage after that, the service was simply malfunctioning and not useableLarry H: And it was deemed by account services upon cancellation that your usage fell within the criteria defined by policy as Significant and therefore, subject to chargeRob: My brother is a lawyer and the last time someone like you fucked with me, he named the customer serivce guy on the lawsuit and made him travel to NYC to answer a complaint in Manhattan CourtRob: I was told at the time I canceled that beucase of my trouble I would receive a full refundRob: The woman checked with a supervisor and confirmed no restocking fee and no usage charges, a full refundLarry H: Fine. If you will maintain a civil tone and not curse at me, I will make this right.Rob: I called you before the account was charged and you charged it anywayLarry H: But I do not appreciate being cursed at when I am being paid to helpLarry H: I will take care of you SirRob: listen you’re already wasting a lot of my time I canceled the service and was told I’d get a full refundRob: Because just to get to the point where you insist you’re going to charge me anything for this service that took you upwards of 10 minutes.Larry H: Sir, I just said I would take care of youRob: okLarry H: If you will treat me with respect and allow me to assist you, I will be happy to do so. I am a person just like you are.Rob: Listen we both know you get calls like mine all day every day and that you can’t possibly go home at the end of the day and think “I can’t imagine why all these customers call to cancel their clear service every day”Rob: So pretending like this is a real service that people can actually use is disrespectful from the get go.Rob: The appropriate answer from you is not to debate with customers calling, because you’re acting on behalf of the company and there are serious widespread problems with this service, I live on 25th st and on 24th st and 26th street there are towers and I could not get higher than 1mpbs for service, you know something is wrong with the entire system when that happens.Rob: So you’ll forgive me if I find myself answering you in a disrespectful tone when you are hired by a company to try to hold on to my heard earned money. I’m on a fixed income and was trying to support a new company offering a great product.Rob: All day, every day, people contact you to tell you that the service is not working. So please don’t offend me by acting like just the opposite is true and most of the calls you take are from people who love the service.Larry H: Actually, the majority of my chats are exactly that. You refund will be for $18.80Rob: And the two blocks I mention are short blocks in Manhattan. There’s obviously something wrong with the entire clear system if I can’t get a decent speed and it’s slower than 3G, you know?Rob: Thank you.Rob: Is there anything else for now?Larry H: I am not done processing this yet. Please give me a momentLarry H: I have submitted a refund request for you in the amount of $18.80.
Oy vey!
One Comment
Sep 16, 2011 @ 14:02:46
It is ultra sad, I have had clear for over 2 years from when they got to the Portland area. They are (or i should say were) awesome, the customer support was american, nice people, who if you said hey i need help they would stay on the phone till they got it done, never once transferring you. I even called in a few times and got literally the guys who code the system to help me with drivers and such and make me a set of drivers custom. I mean a really honest company….
NOW is a different story, I know exactly what happened to you, they began this system of 30gb cap on the unlimited plan. Basically what this means is if you exceed your quota (30gb/month) or I would imagine. 10gb/week you get put on a “system control” which means less then 1mbps speeds.
Now this is fine and dandy if I were the kid that downloads every movie, or sharing my internet with my 100 closest friends in the apartments. But they also admit that NETFLIX requires and average of 1gb/hr of data, which comes to one person watching one TV show a day will max your internet out. This means Clear is not for any kind of streaming service, just check your e-mail and thats it on clear.
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